Dynamic Retargeting Compared to Basic Retargeting Ad Services

Many businesses are now turning to retargeting ads service providers to help bring back sales from customers who had previously visited their website. However, one needs to know the difference between basic retargeting ads as compared to personalized or dynamic retargeting ads.

The basic ones will usually show a generic ad offering a simple discount for first time shoppers.

Basic Retargeting Ad

The purpose of offering dynamic retargeting is to remind the consumer of the actual product(s) that they had recently viewed but had not purchased from the website.

Now before you start moaning and groaning thinking that your product ads will spam the living daylights out of your customers’ browsers, know that your retargeting provider would have advised you to tweak your ad display frequency to be more realistic.

Have A Realistic Time Span

Because some customers may not want to purchase your products straight away. So there could be a lapse time of a few weeks or months before you want to jog their memory. The system needs to be smart enough to know whether the customer has already purchased the product from your store or not during that time frame.

Target New And Returning Customers

There also needs to be a clear distinction between customers who have made a purchase from your store compared to those who have not made any purchase at all but have only visited your site.

For instance, you may want to offer a general discount for those who have previously bought from your store to encourage them to visit again to purchase other items. Those that have not made any purchase would be shown the dynamic retargeting ads based on what they had viewed from your store.

And if they had actually reached the checkout page without completing the order, your dynamic retargeting ad may even throw in free shipping or a special discount just for that product that they left in the checkout cart.

With Retaily, you don’t have to worry about all this work as the software will take care of this for you.

Cross Device Retargeting

With mobile ads on the rise these days, it will come as no surprise that retargeting will be done across devices as consumers tend to switch from desktop to tablets and mobile phones. The end result is to try to encourage them to complete the sale order on any of the devices.

This way of doing marketing will increase as more consumers use their mobiles to browse and shop online. And with mobile penetration being higher compared to desktop penetration, retargeting needs to be more fluid and dynamic making it easier and faster to remind consumers of their product interest and to help them make the purchase.

Retargeting Campaign – Know What Consumers Really Want

Holidays & Seasons

What makes our whole year so interesting and fun is the fact that the season keeps changing (Yay! Spring is here!) not to mention that we have a whole long list of holidays, celebrations and wonderful occasions to enjoy. Businesses who are planning their retargeting campaign need to take these holiday weekends and seasons into consideration.

As different countries observe different public holidays, there’s bound to be some general holidays that everyone will observe (Hint : Labor Day is on the 1st of May but for USA, it falls on the first Monday of September). Long weekend = more time for holiday shopping / vacation!

What Are Consumers Looking For? 

While you may want to offer either a good discount off your store’s products or throw in free shipping or free gifts for customers who didn’t close the sale after visiting your site, you may want to take a step back and think through on what consumers were actually looking for when they visited your site.

Was it to do price comparison? Or were they were looking for a very specific product? That will depend on which page they landed in first. Your retargeting provider should be able to let you know your customer’s trail (from the first page that they landed on to the products that they were looking at and where the trail stops – did they leave at the product page, checkout page, etc).

You will need to consider all these factors to offer those customers a deal that majority won’t be able to say ‘no’ to. Perhaps a different offer price leading to the holiday weekend? Would you plan to give the final sale offer on the holiday itself?

A Game Of Hide & Seek

That’s why it’s important to know what consumers are looking for and what they actually want when you plan out your retargeting campaign along with the duration of the campaign. It’s like a game of hide and seek when it comes to figuring out what your visitors were looking for and what they actually wanted to buy from you. Was the product out of stock??

You also don’t want your retargeting campaign to run too long sounding like a broken record. Neither do you want to offer it forever. Have a realistic timeline in place based on seasons and specific holiday occasions.

Ride The Holiday Wave

At the end of the day, you want to make money but you also want to offer your customers a good shopping experience that they can remember as being pleasant, value for money and worth recommending to their other friends. The holiday seasons are just the tip of the iceberg.

You could consider Retaily which is currently free for merchants who are using Shopify and InstanteStore and see the difference of using a dynamic retargeting service provider who knows what you need for your business.

And since it’s Good Friday and Easter Sunday, guess what businesses are offering to capture the different market segments this weekend? Check out this short clip by Marks & Spencer :

What Retargeting Should Not Be

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Irritating And Ugly Banner Ads Everywhere

There’s been a lot of hype about remarketing and retargeting since a few years ago. Being a consumer, many of you would have come across banner ads showing recent products that you’ve just browsed but never bought from certain websites. Lately, it seems to have gone a bit overboard with lots of these product or service ads trailing you everywhere as you browse like the papparazi chasing after celebrities. Many consumers find this down right irritating. Especially if the ads are ugly. Not only do they have to put up with Facebook ads, Twitter ads and generic ads appearing all over social media and in search results, now your own browser keeps reminding you what you recently looked at!

Don’t Spam Your Customers

Remarketing and retargeting should not be another way of spamming users. Businesses who wish to run a retargeting campaign should seriously look into what their ads really look like along with the frequency of it being shown to consumers. If you need help designing ads for your products, brand and services, please contact us. It’s better not to show an ad that won’t get noticed or one that will put consumers off. Send us a tweet @RetailyNow and we’ll get back to you.

Out Of Stock Products & Not Shipping To Certain Countries

Retargeting should also not be another way to trick customers into buying your products if they are out of stock or do not ship to a particular destination. Make sure you have ample stock as consumers who click on your ads to land on your site will not be very happy that what they wanted to buy is out of stock or will not ship to their country. Your retargeting provider should be smart enough to show your ads only to countries that you ship to. If not, it’s just a waste of money for you and a lot of frustration for buyers.

Make Your Offer Genuine

And oh, if you’re going to make a one time offer to your buyers based on your ads, please make sure that you don’t keep showing the same offer every time. It just dilutes the user experience and will end up making consumers feel that they can only get a good deal via your retargeting ads.

It’s Not For Every Product Or Service

Remarketing is not for everyone. Period. Not all products will look good in ads. Not all brand names will mean anything on ads. There needs to be a combination of both branding and proper product images. So if you’re going to do it, make sure it’s done well and effective so you don’t waste your funding.

With Retaily, merchants who are using major shopping carts will be able to use their service without worrying about all that was mentioned above.